Behind every 5-star review of our house cleaning service in Long Island City, New York is a professional who interviewed in person, passed a background check, trained with a senior cleaner, and earned the keys to your trust one supervised cleaning at a time. This page is about them.
Every cleaner is covered under our insured & bonded policy — and our 200% guarantee backs every visit they make.
Most cleaning companies in NYC will send anyone with a mop. We won't. Every cleaner who walks into your apartment made it through all five of these stages — and plenty of applicants don't.
Professional residential cleaning experience is required before we'll even schedule an interview. We ask about the homes they've cleaned, the products they know, and why they left their last company. Vague answers end the conversation early.
We meet every candidate face to face at our Long Island City office. We're reading for the things a résumé can't show: punctuality, communication, and how they answer when we describe a picky client with a prewar apartment and a nervous cat.
Every candidate passes a criminal background check and reference verification before touching a single doorknob. It's the backbone of our insured & bonded cleaning service, and it's non-negotiable.
New hires train alongside a senior cleaner on real jobs — our room-by-room checklists, hardwood floor care, prewar fixtures, doorman-building etiquette. We pay them for every training hour, and our methods follow professional standards from bodies like ISSA, the worldwide cleaning industry association.
Before anyone cleans solo, they complete supervised cleanings graded against our quality checklist, with client feedback reviewed after each one. Only then do they get their own route.
That's the person who shows up when you book online — available 24/7, every day.
Talent gets a cleaner hired. Systems keep the quality identical whether it's their 10th cleaning or their 1,000th. Curious how we compare to other companies? Our guide on how to find a reliable maid service in New York City shows exactly what to look for.
Every visit follows the same room-by-room checklist, whether it's a standard cleaning or a top-to-bottom deep clean. Hygiene practices follow CDC household cleaning guidance.
Book recurring cleaning and we send the same professional each visit. They learn your apartment, your preferences, your dog's name.
Cleaners arrive in uniform with professional supplies and equipment — you provide nothing. See exactly what's included on our pricing page.
You can't train values into someone — you can only hire for them. These four run through everyone on the team.
Shoes covered or off, surfaces treated like their own, nothing moved without a reason and nothing left out of place.
In a city where "the cleaner canceled" is a whole genre of group-chat complaint, our team treats showing up on time as a core competency. If plans change, you hear from us first — never silence.
If something breaks (rare, but we're human), you'll know before you notice. That transparency is why our 200% guarantee exists — and why it's almost never needed.
The before-and-after is the paycheck's bonus. Read our reviews — clients mention their cleaner by name constantly. That's not an accident.
Our cleaners reflect the city they serve. Across the team you'll hear English, Spanish, Portuguese, Polish, Russian, and Ukrainian — so instructions never get lost in translation, whether you leave a note or walk your cleaner through in person.
And because NYC homes come in every shape, so does our experience:
From Tribeca lofts to Washington Heights walk-ups — the same checklist, the same standard, the same shine.
Based at 5-51 47th Avenue in Long Island City, our cleaners fan out across Manhattan, Brooklyn, and Queens every morning. Find your neighborhood below or browse all locations we serve.
We're always looking for experienced professionals who take the work as seriously as we do. Weekly pay, 100% of tips, no night shifts, supplies covered.
More questions? Our full FAQ page covers everything else.
Yes — with weekly or bi-weekly recurring plans, we assign you a dedicated cleaner who returns each visit. If they're ever sick or on vacation, we'll tell you in advance and offer a vetted substitute or a reschedule — your choice.
Every single one. Criminal background checks and reference verification happen before hiring, and all work is covered by our insured and bonded policy. If anything ever goes wrong, our 200% guarantee applies.
Yes. Sprays, solutions, cloths, and equipment all arrive with your cleaner at no extra charge. If you prefer a specific product for a certain surface, leave it out with a note — they'll happily use it.
Very. Many of our team members specifically request homes with animals. Tell us about your pet when you book online so we can match you with a cleaner who's great with them — see our pet-friendly cleaning service for details.
Tips are never required but always appreciated — and 100% goes to your cleaner. We never take a cut, whether you tip in cash or through the booking system.
Tell us within 24 hours and we'll send a cleaner back to re-do the missed areas free — and if you're still not satisfied, our guarantee refunds double. Questions first? Our help center and contact page are open, and phones are answered 8 AM–8 PM ET every day.
Book in 60 seconds — online, anytime. Phone hours 8 AM–8 PM ET, every day of the week.
Prefer texting? Send us a message — or email support@apartmentcleaningservicelongislandcity.us