You've got questions before letting someone into your home. Fair. Here's everything people ask about our house cleaning service in Long Island City, New York — pricing, what's included, who shows up, and how booking works. Can't find your answer? Call +1 (212) 812-9420 (8 AM–8 PM ET, every day) or book online anytime — that part never sleeps.
Depends on size and service type — see our transparent pricing or get an instant quote on the booking page. No hidden fees, ever.
Often, yes. We run a same-day cleaning service across NYC. Book early in the day for the best shot.
Nope. Most clients aren't. Doorman, lockbox, or key handoff — we'll work with your building.
The money questions, answered plainly — because nobody likes surprises on an invoice.
Two ways. Use our online booking page — it's open 24/7 and takes about 60 seconds — or call us at +1 (212) 812-9420 between 8 AM and 8 PM ET, any day of the week. You'll pick your service, date, and time window, and get a confirmation right away.
By apartment size and service type. A standard clean on a studio costs less than a deep clean on a three-bedroom — that's the whole formula. Check the pricing page for details, and if you're curious what NYC cleanings run in general, we wrote up a full breakdown in our apartment cleaning costs guide.
No. The price you see at checkout is the price you pay. Extras like inside oven cleaning or inside fridge cleaning are add-ons you choose yourself — nothing gets tacked on after.
Yes — weekly, bi-weekly, and monthly plans all cost less per visit than one-time cleans. Most of our LIC clients land on bi-weekly. Details on recurring cleaning here.
You can. Gift cards work for any service — popular with new parents, new neighbors, and anyone who's ever seen a friend's move-out week.
Every service has a defined scope, so you know exactly what you're paying for before anyone rings your buzzer.
Every room gets dusted, vacuumed, and mopped. Kitchens: counters, sink, stovetop, exterior of appliances. Bathrooms: toilet, tub, shower, sink, mirrors. Beds made, trash out, surfaces wiped. It's the full rundown on our standard house cleaning page.
Deep cleaning adds the stuff that builds up slowly — baseboards, inside window sills, behind furniture we can move, scale and soap scum removal, detailed grout attention. If it's been more than a couple months since a professional clean, start with a deep cleaning. We compared the two honestly in this post.
Yes, all of it — vacuums, mops, cloths, solutions. You don't need to provide a thing. If you'd rather we use your products, just leave them out and note it in your booking.
Both. Our eco-friendly cleaning uses products aligned with the EPA's Safer Choice standard, and our pet-friendly cleaning skips anything harsh around paws and food bowls. Just select it when booking.
All the time — it's one of our biggest services. Empty-apartment cleans for getting your deposit back or starting fresh: move-in / move-out cleaning. Our NYC move-out cleaning checklist shows exactly what landlords look for.
Yes — turnovers, restocking checks, guest-ready staging. See Airbnb cleaning and our cleaning service for landlords.
From Astoria studios to Battery Park two-beds — a peek at the work. More on our reviews page.
Letting someone into your home is the whole ballgame. Here's who we send and how we vet them.
A background-checked, trained professional from our own team — we don't subcontract to strangers. Meet them on our cleaners page. Many have been with us for years, and if you book recurring, we'll send the same cleaner whenever possible.
Fully. Every cleaner and every job is covered — details on our insured & bonded page. In the unlikely event something's damaged, you're protected. It's the first thing we'd check before hiring a cleaning company, and we wrote a guide on how to vet a maid service in NYC that says as much.
Background check, in-person interview, hands-on training, and supervised first cleanings before anyone works solo. We've been doing this for 15 years — our hiring process is why our reviews look the way they do.
No — plenty of Manhattan and Brooklyn buildings require a Certificate of Insurance before service. Contact us with your building management's details and we'll handle the paperwork.
Yes. Our disinfection services follow CDC guidance on cleaning and disinfecting homes — the right products, the right dwell times.
What actually happens between booking and a spotless apartment.
No — most clients aren't. Leave a key with your doorman, use a lockbox, or meet the cleaner to let them in. Whatever your building allows, we've done it before.
A studio standard clean usually runs 1.5–2.5 hours; larger apartments and deep cleans take longer. Your confirmation includes a time estimate based on what you booked. Studio dweller? Our NYC studio cleaning guide is worth a read.
A quick pickup of clothes and personal items helps us spend your time on actual cleaning instead of tidying. That's it. (If organizing IS what you need, we do home organization too.)
Usually, yes. We built our schedule for NYC chaos — same-day and last-minute cleaning are core services. Book online or call early in the day.
Friendly pets can roam free — our cleaners love them. Anxious ones do better in a closed room, and just leave a note in your booking so the cleaner knows who they're meeting.
Home base is Long Island City, and we cover all of Queens, Brooklyn, and Manhattan. Full list on our locations page.
No. Same pricing whether you're in Hunters Point or Washington Heights.
The fine print, minus the fine print. Here's how we handle the "what ifs."
Tell us — we'll make it right. Our satisfaction guarantee means if something was missed, we come back and fix it. No arguing, no forms in triplicate.
Through your booking confirmation, by calling +1 (212) 812-9420, or via the contact page. The earlier you let us know, the better — same-day changes are harder to accommodate but we'll always try.
Securely online when you book. No cash needed at the door, though cleaners always appreciate tips (and keep 100% of them).
Never required, always appreciated. 15–20% is common in NYC. Cash or through the booking system — either way, all of it goes to your cleaner.
For most NYC apartments: bi-weekly keeps things genuinely clean, weekly if you've got kids, pets, or heavy dust exposure. We dug into it here: how often should you deep clean your apartment.
Real humans answer our phone — 8 AM to 8 PM ET, seven days a week. Or dig into our help center, read what neighbors say on our reviews page, or just ask us directly. We're at 5-51 47th Avenue #573, Long Island City, NY 11101 ( map).
Booking takes about a minute. Pick a time, tell us about your place, done — we handle the rest, backed by our guarantee.
