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Visit the Booking Page
Head to our secure Booking page from the main menu — open 24/7, no login required.
Help Center · Book 24/7 · Phones 8 AM – 8 PM
Help & Support for Your Apartment Cleaning in NYC
Real answers, real people — with a 15-minute response time during phone hours (8 AM – 8 PM, daily). Whether it's your first booking or your fiftieth, we're here for every apartment cleaning across Long Island City, Brooklyn, Manhattan& Queens.
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15-min response 8 AM–8 PM
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Online booking 24/7
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Fully insured & bonded
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Background-checked cleaners
What Do You Need Help With?
Jump straight to what you need — booking, billing, service questions, or our policies. Every tile links to the exact answer.
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Booking Help
Create, edit, or reschedule a cleaning in seconds.
See booking guide💳
Billing & Pricing
Payments, receipts, and transparent flat-rate pricing.
View pricing✨
Service & Cleaning
What's included, add-ons, and prep tips.
Browse services🛡️
Policies & Guarantee
Cancellations, rescheduling, and our Sparkle Guarantee.
Read policiesTalk to a Human — Fast
Text is the quickest way to reach us. Phone and email are monitored 8 AM – 8 PM, every day, by our LIC support team. Prefer to book online? That's available 24/7.
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Phone Hours
8:00 AM – 8:00 PM ET Every day · ~15-min response
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Office / Service Area
Book Your Cleaning in Under 2 Minutes
Booking is fast, upfront on price, and available 24/7. Here's exactly how it works — from tap to sparkle. Ready to go? Start your booking now.
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Choose Your Service Type
Pick from Standard, Deep, Move-In/Move-Out, or Post-Construction cleaning. Not sure which fits? Browse our apartment cleaning options for a full breakdown.
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Add Any Extras
Inside the oven, inside the fridge, interior windows, laundry, or eco-friendly products — add exactly what you need. Nothing more, nothing less.
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Enter Address & Contact Info
Tell us where to arrive and how to send you a friendly on-the-way text on the day of your cleaning. Questions before you book? Contact us first.
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Pick Your Date & Time
Choose the slot that fits your calendar. Need it fast? We also offer same-day and last-minute cleanings. We take it from there — cleaner, supplies, and confirmation, all handled.
Frequently Asked Questions
Every answer is right here — no clicking, no digging. Need more detail? See our full FAQ page, or text us and we'll answer within minutes.
How do I book an apartment cleaning?
Booking takes about two minutes on our website — available 24/7. Visit our Booking page, choose your service type, add extras, enter your address and contact info, then pick your date and time. We handle the rest.
How much does an apartment cleaning cost in Long Island City?
Our pricing is transparent and flat-rate, based on apartment size plus service type. You'll see the exact price before you confirm — no surprise fees. Full breakdown on our Pricing page.
What's included in a standard cleaning?
Every standard clean covers the kitchen(counters, appliance exteriors, sink, floor), bathrooms(tub, toilet, sink, mirror, tiles), all bedrooms and living areas (dusting, vacuuming, mopping), and trash removal. Deep, move-in/out, and post-construction cleans include much more.
Do I need to provide cleaning supplies or equipment?
No. Our professionals bring everything — vacuums, mops, and premium supplies. Prefer eco-friendly, fragrance-free, or hospital-grade products? Just note it at booking. We use products from trusted, third-party-certified lines like the EPA Safer Choice program on request.
Do I need to be home during the cleaning?
Not at all. Most of our LIC and NYC clients give us access via doorman, lockbox, smart lock, or a hidden key. You're welcome to stay if you prefer — either way works.
Can I cancel or reschedule my cleaning?
Yes, anytime. Rescheduling is always free. Cancellations are free with at least 36 hours' notice. Cancellations inside that window carry a $50 fee, which protects our cleaning professionals' schedules and income. Full details on our Guarantee page.
How do I reschedule my booking?
Fastest is a text or call to (212) 812-9420 during phone hours (8 AM – 8 PM daily), or email support@apartmentcleaningservicelongislandcity.us any time. We confirm within minutes during phone hours.
Do you offer a satisfaction guarantee?
Absolutely. If anything is missed, contact us within 24 hours of your clean and we'll return to make it right at no extra cost — our 100% Sparkle Guarantee .
Are your cleaners insured and background-checked?
Yes. Every cleaner is fully insured, bonded, and background-checked . We only send vetted professionals who take pride in the details — meet the team on our Our Cleaners page.
Do you clean apartments with pets?
Yes — we love pets. Please mention your pet at booking so we can prep accordingly, and we'll use pet-safe, low-fragrance products on request.
Which neighborhoods do you serve?
We cover Long Island City and all of Brooklyn, Manhattan, and Queens — including Dumbo, Williamsburg, Financial District, Harlem, Astoria, Elmhurst, and Flatbush. Full list on our Locations page.
How do I pay, and when am I charged?
We accept all major credit and debit cards, plus Apple Pay and Google Pay. Your card is pre-authorized at booking and only charged after your cleaning is complete and you're satisfied. See our transparent pricing for exact rates.
Our Policies — Simple & Fair
No fine print, no gotchas. Full detail on our Guarantee page and FAQ.
Cancellation Policy
Cancel free of charge with at least 36 hours' notice. Cancellations inside 36 hours carry a $50 fee — this protects our cleaners' income when a last-minute slot can't be refilled.
Rescheduling Policy
Reschedule anytime, free of charge. Just give us a heads-up so we can adjust our team's schedule. Use our booking system or text us directly.
Satisfaction Guarantee
Not 100% happy? Tell us within 24 hours and we'll come back and re-clean the area — no cost, no questions. Read the full Sparkle Guarantee.
Refund Policy
Refunds are reviewed case-by-case when a re-clean can't resolve the issue. Contact support within 24 hours of service to begin a review.
Real Cleans, Real Neighborhoods
Recent work from apartments across NYC — see all reviews and areas we serve.
Where We Clean
See All Locations →
We Clean Across All of NYC — Not Just Long Island City
Our team proudly serves homes throughout Brooklyn , Manhattan , and Queens . Wherever you are in the five-borough sprawl, chances are we're already cleaning next door.
Queens
Brooklyn
Report an Issue
Something Not Right? Here's How to Reach Us
If anything about your cleaning wasn't perfect, please tell us right away — we take every message seriously and respond within 15 minutes during phone hours (8 AM – 8 PM daily). All issues are covered by our Sparkle Guarantee.
- Text (fastest)
Message (212) 812-9420 — usually answered in under 5 minutes, 8 AM – 8 PM.
- Call
Ring (212) 812-9420 — a real person, no phone tree, 8 AM – 8 PM daily.
- Email
Write to support@apartmentcleaningservicelongislandcity.us any time — best for photos and details.
Pro tip:
Include your booking date, the cleaner's name, and photos of any concern — it speeds up resolution dramatically. Prefer to write formally? Use our Contact page.
Ready When You Are · Book 24/7
Ready for a Spotless Apartment?
Book online in 2 minutes — any hour, any day. Or call us 8 AM – 8 PM at (212) 812-9420. Either way, we've got you.
Fully insured • Background-checked • 100% Sparkle Guarantee