1. Who We Are
Apartment Cleaning Service Long Island City ("we," "us," "our") operates this website and provides residential cleaning across Long Island City, Brooklyn, Manhattan, and Queens. Our office is at 5-51 47th Avenue #573, Long Island City, NY 11101. This policy covers information collected through our website, our online booking page, phone, SMS, and email.
2. Information We Collect
- Information you give us: name, email, phone number, service address, apartment access notes, and preferences you share when you book online, check pricing, or reach us via our contact page.
- Payment information: processed by our payment provider over encrypted connections. We never store full card numbers on our own systems.
- Automatic information: like most websites, we receive standard log data (IP address, browser type, pages visited) and use cookies and analytics to understand how visitors use the site.
- Communications: if you text, email, or call us, we keep the correspondence so our team has context on your account.
3. How We Use Your Information
We use your information to schedule and perform cleanings; send booking confirmations and reminders by email or SMS; process payments; answer questions through our help center; improve our website and services; and honor our satisfaction guarantee by following up after visits. If you leave feedback, we may feature it on our reviews page — with your permission first.
4. SMS & Phone Communications
If you provide your mobile number, we may text you booking confirmations, arrival windows, and reminders. Reply STOP to opt out of texts at any time. Phone support runs 8:00 AM–8:00 PM ET, every day; online booking is available 24/7.
5. Who We Share It With — and Who We Don't
We share the minimum necessary: your assigned cleaner receives your address and access notes; our scheduling software and payment processor handle the data required to run your appointment. Every cleaner is part of an insured and bonded cleaning service — not an anonymous gig marketplace.
We do not sell or rent your personal information to anyone. We disclose information only if legally required to, such as under a valid court order.
6. Cookies & Analytics
We use cookies for site functionality and aggregate analytics. You can disable cookies in your browser settings; the site will still work, though the booking flow may be less smooth. For plain-English background on how cookies work, see the FTC's consumer guidance on protecting your privacy online.
7. Data Security
The site runs on encrypted connections (HTTPS), payments are processed through encrypted third-party systems, and account access is limited to staff who need it for your service. No system is 100% breach-proof — but we follow practices consistent with the FTC's data security guidance for businesses.
8. Data Retention
We keep account and booking records while you're an active client, and afterward only as required for tax and legal purposes. Want it gone sooner? See Section 9.
9. Your Rights & Choices
New York residents — and everyone else; we don't discriminate by ZIP code — may request a copy of the personal data we hold, ask us to correct it, or ask us to delete it. Email support@apartmentcleaningservicelongislandcity.us or call +1 (212) 812-9420. We respond within 30 days. The New York Attorney General's office also publishes consumer privacy resources.
10. Children's Privacy
Our services are for adults. We do not knowingly collect information from anyone under 13. If you believe a child has submitted information to us, contact us and we'll delete it.
11. Third-Party Links
Our blog and site link to outside resources we find useful. Once you leave our site, their privacy policies apply — not ours.
12. Changes to This Policy
When we update this policy, we change the date at the top of this page. Material changes are flagged to active clients by email.
